Refund policy
Returns & Refunds Policy
We want you to be satisfied with your Last Light purchase. If you need to return an item, please review the policy below.
30-Day Returns
We accept eligible returns requested within 30 days of delivery.
To qualify for a return, the item must be:
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In the same condition in which it was received;
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Unworn and unused;
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In its original packaging; and
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Accompanied by proof of purchase.
How to Start a Return
To request a return, contact us at lastlightservice@gmail.com and include your name and order number.
If your return is approved, we will provide instructions and the return shipping address.
Please do not send products back without contacting us first. Items returned without prior authorization may not be accepted.
For standard returns, return shipping costs are the customer's responsibility. Original shipping charges are non-refundable.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If you receive the wrong item or your order arrives damaged, contact us as soon as possible at lastlightservice@gmail.com so we can review the issue and make it right.
We may request photos or video of the product and packaging to help us evaluate the issue.
For products that develop a defect after delivery, please refer to our Limited Warranty.
Exchanges
We do not process direct exchanges.
The fastest way to get a different item is to request a return for the original item and, once the return is accepted, place a separate order for the item you want.
Refunds
Once we receive and inspect your return, we will notify you whether the refund has been approved.
If approved, the refund will be issued to your original payment method. Original shipping charges are non-refundable.
Please allow additional time for your bank or credit card provider to process and post the refund after it has been issued.
Questions?
For questions about returns or refunds, contact:
Team Last Light
